Is the price per person or per vehicle?
Per vehicle, for the whole private party — never per seat. VAT, tolls, parking and fuel are included. The only supplements are the ones listed in What's included (night pickups, extra stops, extra waiting), and they are always stated in your written quote.
What if my flight is delayed or my ship is late?
We track your flight and adjust the pickup, so a delay is never your problem. At the airport you have 60 minutes of free waiting from your actual landing — plenty of time for passport control and baggage. At Civitavecchia the pickup is set at a precise time agreed with you and works like a departure: free waiting is 15–20 minutes after that time. If the ship is late or not yet in port for other reasons, we agree a new pickup time with you, with the same 15–20 minutes counted from the new time. Beyond the included waiting, waiting is charged at the hourly rate in 30-minute blocks, and we always message you first.
What pickup time should I book at Civitavecchia?
Disembarkation times vary by cruise line and by how you leave the ship. Send us your ship name and disembarkation group and we'll agree a precise pickup time with you (free waiting: 15–20 minutes from that time). The drive to Fiumicino airport usually takes about an hour, and to central Rome about 75–90 minutes, depending on traffic. On embarkation day we plan your arrival within the check-in window.
Can we see Rome between the ship and our hotel or flight?
Yes — it's one of our favorite ways to start or end a cruise. We collect you at the port, show you the highlights of Rome and finish at your hotel or at Fiumicino. Your luggage stays with the vehicle the whole time. If you have a flight, we plan the route backwards from your check-in time so you never feel rushed. Ask for a fixed price for your exact plan.
How much luggage can I bring?
As a guide: E-Class and S-Class take 2 large suitcases plus 2 carry-ons; the V-Class takes 6–7 suitcases; for more, a Sprinter or a second vehicle. Cruise guests often travel with extra bags — tell us the number of suitcases when you book and we'll choose a vehicle that fits everything comfortably.
Do you provide child seats?
Yes, free of charge (up to 2 per vehicle). Tell us the number and ages of the children when booking and we'll have the right seats or boosters installed.
Can we make extra stops?
Of course. Stops that are part of a tour itinerary are included. On a transfer, a short extra stop in Rome (up to 15 minutes — a pharmacy, a photo, a coffee) is €25–35, or €40 with the S-Class. Longer stops are simply charged by the hour.
Are there surcharges for nights or holidays?
Pickups between 10pm and 6am are +20%. Easter Sunday and Monday, Christmas Day and St. Stephen's Day (Dec 25–26), New Year's Eve and New Year's Day, and Italian national holidays (Jan 6, Apr 25, May 1, Jun 2, Aug 15, Nov 1, Dec 8) are also +20%. The instant estimate applies both automatically when you choose the date and time.
Do I need to pay to get a quote?
No. Asking for a quote is free and without obligation. Your booking is confirmed only when Radu confirms it to you in writing, on WhatsApp or by email, with the final fixed price.
How quickly do you reply, and how is availability confirmed?
Radu replies personally within 12 hours, keeping your time zone in mind. There is no live booking calendar: availability for your date, route and vehicle is checked and confirmed personally by Radu, in writing on WhatsApp or by email, together with your fixed price.
How do I pay?
Cash in euros, credit or debit card, bank transfer or PayPal — whatever is easiest for you. For some services a deposit may be requested to secure the booking; if so, it is stated clearly in your written confirmation.
What is your cancellation policy?
Transfers: free cancellation up to 48 hours before pickup; 50% between 48 and 24 hours; 100% within 24 hours.
Day tours: free cancellation up to 7 days before; 50% from 7 days to 24 hours before; 100% within 24 hours.
Flight or ship delays are never a cancellation — we simply follow your new arrival time.
Are tour guides and entrance tickets included?
Our tours are private chauffeured transport: your chauffeur drives, waits and shares local tips, while guided visits are led by licensed guides. Guides, museum tickets and wine tastings can be arranged on request and are quoted separately.
